motionVFX Support - motionVFX

motionVFX Support

"MotionVFX is a great source of high-quality, full HD, entirely customizable templates for Motion and Final Cut Pro."

Apple, Inc.

Adobe unveils its new video application called "Prelude"!

Philip Hodgetts reports on his blog that at the San Francisco Supermeet last week, Adobe’s Al Mooney revealed a sneak peek at a new applica...

Learn how to create a compass gimbal in After Effects thanks to this video tutorial!

Here's a nice After Effects video tutorial created by Laurence Grayson, a Sydney-based video producer and motion graphics designer with over ten years...

motionVFX Hot News Headlines

"MotionVFX is a great source of high-quality, full HD, entirely customizable templates for Motion and Final Cut Pro."

Apple, Inc.

All of our Apple Motion Templates are MOTION 5 compatible !

Apple Motion 5 & Final Cut Pro X (FCPX)

◦ Will all motionVFX's Motion Templates work with Motion 5 or FCPX?

Yes. We're happy to announce that all our Motion Templates work great in Motion 5 and FCPX. Even more, they look more beautiful thanks to Apple's new color gamma!

◦ How to install Motion 5 Templates so I could use them in Motion 5 and FCPX?

◦ How to publish Motion 4 Templates so I could use them in FCPX?

Watch this great video tutorial created by Mark Spencer:

◦ Can I open Motion 5 Templates in Motion 4?

Unfortunately no. Motion 5 is not backwards compatible and you'll not be able to use Motion 5 Templates in Motion 4 nor in FCP7. HOWEVER, you can run Motion 5 next to your Motion 4 and FCP7 copy - you can then export QuickTime movie out of it and use it in FCP7 if you are still not sure about FCPX. Motion 5 is $50 only ! Common ! :-)

IMPORTANT MacOS Lion INFORMATION: If you experience unarchiving problems with any of our ZIP files and you receive following error during the unarchive process

please use another unarchive software - for example The Unarchiver:

(click the icon to download the software from Mac App Store)

Apple Motion 4

◦ Why motionVFX's Motion and After Effects Templates are better than others?

First of all, quality of our templates has been approved by Apple as official Third-Party Templates developer: http://www.apple.com/finalcutpro/resources/plugins.html

Our templates are created the way so you can modify any element. Most of other templates developers put just an animated QT background created in other software with text on it and call it a template. MotionVFX doesn't do that. MotionVFX does much more to keep highest quality possible – we create high definition and high quality templates with elements which can be changed any time and any way – that's real beauty of real “template”.

◦ What happens after the purchase?

Your payment needs to be verified first, so you'll not receive your download link right away. We've updated payment system to ensure our client's transactions are safe. For the security reasons and to keep our customers safety, we've adopted online fraud checking system, so EVERY payment needs to be checked and after the payment is done, the system is busy checking the fraud status of your payment. Please be patient. It's an automatic system and usually takes around an hour but may take up to few hours. YOU'LL RECEIVE ANOTHER EMAIL WITH THE DOWNLOAD INSTRUCTION AFTER YOUR TRANSACTION IS APPROVED. In case of problems, you can always reach us at info@motionvfx.com. If you haven't received your link then you can do 2 things: send us email asking for resending it or you can login into your account (on the right top of this site) where you'll find your "Order history" and the download link. Also, before writing us, please make sure the emails sent from @motionvfx.com domain has not been blocked by your spam filter or your email server. If so, please drop as a mail and we will reply with the download link as soon as possible. We highly recommend adding our domain name into your whitelist.

◦ I bought your templates and all i get some HTML code when I'm trying to download them.

It happens when your browser tries to open the file instead of saving it. You can either change your browser settings or right click on the link and choose "Download Linked File" - Safari will automatically save it into your Downloads folder.

◦ How can I convert Motion HD Template into any other resolution or SD project?

Please check our Tutorials section to find out how to do it: http://www.motionvfx.com/mtuts.html

◦ Can I use your Motion Templates with Final Cut Pro?

Yes, you can access our templates from FCP just like other template created by Apple. All Apple templates are created the same way that our templates. All you have to do after purchasing any template is, open it in Motion and then choose File > Save As Template and then you'll be able to access it from FCS. Please notice that not every element can be modified in FCP - just text entry, tracking, DropZones and size. We are not responsible for FCP bugs and the functionality may vary.

◦ Do you produce any Motion tutorials or do you know where can I learn Apple Motion ?

To be honest, we are too busy creating our Apple Motion Templates, so we recommend that you should use our firend's, Mark Spencer tutorials, who's one of the best Motion instructors our there.

◦ Can you use Motion 3 templates in After Effects?

Some people thinks it's possible, but we are not convinced. Please check these articles to find out more about it:

http://strypesinpost.com/2009/11/moving-from-final-cut-pro-to-after-effects/ http://www.borisfx.com/XML-Transfer/ (commercial product)

◦ Can I open Motion 4 Template in Motion 3? (Tip by: Mark Spencer)

Yes, you can open a Motion 4 project in Motion 3.

1) Launch TextEdit

2) Choose File > Open, navigate to the Motion 4 project file, and open it. It opens in TextEdit and looks like this:

3) On the third line, where it says , change the 4 to a 3.

4) Save That’s it! Your Motion 4 project will now open in Motion 3.

Of course, any Motion 4 features, such as reflections, shadows, depth of field, or new behaviors WON'T work, but all Motion 3 features should work fine. (motionVFX): Remember, that all Gradients used in such project converted back to Motion 3 will NOT work as well. We CANNOT guarantee that above method will work with every template and we will NOT refund the order if it wont, so please proceed on your own risk.

◦ I have Motion 4 and I get error: "The document "filename" could not be opened.". What??

This is well known problem discussed here: http://support.apple.com/kb/TS3061

◦ Where can I find Templates and Photos Terms of use?

You can find it and have to accept it during first account creation (during the checkout), however it can be read here as well: http://www.motionvfx.com/conditions.html

◦ Do you have any FREE Motion Templates?

YES! We've got new section in our Online Store called "FREE Motion Templates". Check it out ! http://www.motionvfx.com/store.html

Adobe After Effects CS4

◦ Can our After Effects Templates be used in After Effects CS3 or earlier?

No. After Effects is not backward compatible.

◦ How can I resize After Effects Templates?

There is no easy way, but you can use AE Resizer made by Richard Harrington : http://www.richardharringtonblog.com/html/downloads/Resizer.aet.zip

I can't place the order using my Credit Card. What's wrong?

◦ If you are declined multiple times in the same purchase session, you will be blocked from ordering as a security feature. Although you may attempt to use different cards if the purchase session has been blocked you will receive an Authorization Failed: Authorization Failed error message. In most cases where multiple cards are used and this error message is received the issuing bank for the cards used after this error is first received may not even see the attempts to order. You will need to either clear the cookies in your browser and attempt to place the order, or you may wait 30 minutes for the purchase session to expire.

◦ If you receive an Authorization Failed: Do Not Honor error message, the error is most likely related to the charge appearing as an international transaction to the issuing bank for the card. In these instances, you should contact your bank to advise you are attempting to place the order and to allow the charge to be processed. You may also need to clear the cookies in your browser to begin a new purchase session.

◦ If you receive an Authorization Failed: Authentication Failed error message, the error is most likely received because the authorization requires Verified by Visa or MasterCard secure code authentication. In most cases the bank cannot even see the authorization attempt unless it passes this authentication. To resolve this you should ensure that you are being sent to a page on your bank's server (if not it is most likely a popup blocker issue) and then ensuring that you signup for the service (VBV or MCSC). If a page is not loading and you are not using a popup blocker then the issue is most likely a session locking issue and you should either wait 30 minutes or clear your cookies and restart your browser so that a new purchase session is used when you replace the order. If you are still unable to load the VBV or MCSC page please contact 2Checkout with the VBV or MCSC url that is shown in your browser so that 2Checkout may bypass that page.