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General > Why do you not respond to my e-mails?

We work Mon-Fri from 8:00 to 16:00 (GMT+1) and we respond to all support e-mails in order of appearance. In most cases, we respond within a day or two but in some rare situations, this time may be extended up to 7 days.

If our reponse did not reach you, then be sure to check your SPAM/JUNK folder. We also recommend adding us to your mailbox's whitelist to avoid such issues.