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  • Type in your e-mail address in the field and click SEND.
  • Once you receive the automated e-mail, click the blue RECOVER PASSWORD button to start the recovery procedure.
  • Type in and confirm your new password.
  • Log in using the new credentials.

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Motion 5 / FCP > Text in my product has missing letters or random characters.

Motion 5 and FCP do not handle font related problems well – corrupted font duplicates, corrupted font cache and other similar issues cause these apps to display errors. 

 

You can fix such problems using mInstaller: close Motion 5 and FCP, open our app and uninstall the product that you are working with. Next, go to mInstaller's Settings via the Cogwheel Menu, [Fix] the fonts, reboot your Mac and install the previously removed product again.

 

Note: all fonts that mInstaller will try to repair are being copied to the Mac⁩ > Library⁩ > ⁨Fonts (Removed)⁩ folder.