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Job offer

Support Team Member

FULL/PART TIME, ON SITE, BIELSKO-BIAŁA AREA

Role and what you can expect:

You will be primarily responsible for online support for our Customers. You will get to know our products in depth and share your expertise with the Customer, determine their needs and suggest suitable solutions to improve and enrich their experience. This position will include:

  • Analyzing and troubleshooting technical problems reported by customers
  • Answering pre-sales inquiries as well as providing after-sales Customer Service
  • Co-operating with the rest of the Support Team as well as the Graphics and Development teams
  • Responding to inquiries in English, via helpdesk system (Zendesk), e-mail, social media channels.
We will give priority to candidates willing to work locally.

Required knowledge, skills and experience:

  • Analytic thinking
  • Meticulousness and attention to detail
  • Fluency with MacOS environment
  • Very good written English (B1, B2)
  • Technical/business communication skills and ability to establish rapport
  • Excellent endurance to high volumes of poor quality dry humor

Desirable:

  • Experience with Final Cut Pro
  • Knowledge of other video editing/ graphic design software
  • Ability to test and configure software
Apple fans

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I hereby give consent for my personal data included in my application to be processed for the purposes of the current and future recruitment processes by MotionVFX Sp. z o.o. ul. Twarda 18 00-105 Warszawa under the European Parliament's and Council of the European Union Regulation on the Protection of Natural Persons as of 27 April 2016, with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive)
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